| Moderator & Participant Features |
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| These features are available to both the moderator and the participants at anytime during a conference call. |
| Press *6 mute/ un-mute your line |
| Use this feature if you have background noise, static, or other distracting sounds that are disrupting the conference call. |
| Press *5 to increase your speaking volume |
| Use this feature if the volume of your voice is too low for the rest of the participants to hear you properly. |
| Press *4 to increase entire conference volume |
| Use this feature if the volume of the entire conference call is too low for you to hear properly. |
| Press *8 to decrease your speaking volume |
| Use this feature if your voice is too loud for the rest of the participants. |
| Press *7 to decrease entire conference volume |
| Use this feature if the volume of the entire conference is too loud for you. |
| Moderator Features |
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| These features are available to the moderator only. |
| Press *92 to hear a Roll Call of participants |
| Use this feature to hear an audio Roll Call listing of all the
participants in the conference. The number of speakers in the conference
will be announced along with the voice recording of each participant. |
| Press *94 to lock and unlock conference |
| Use this feature to lock the conference for added security. When
conference is locked, no one will be able to enter the conference. Unlock
the conference to let participants in. This feature is disabled when the
moderator disconnects. |
| Press *96 to mute all participants lines |
| Use this feature to mute all incoming lines except that of the moderator. |
| Press *97 to un-mute all participants lines |
| Use this feature to unmute all participants lines including the
lines the moderator has muted and the lines the particpants have muted
individually. |
| Press *93 to disconnect all participants lines |
| Use this feature to terminate a conference. All lines except that of the moderator will be disconnected. The moderator can hang up or start
another conference. |
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| Press *95 to dial out to participants |
| Use this feature to dial out directly to a party and
bring them into the conference. |
| How to use the *95 dial out feature |
| - Once inside the conference press *95. |
| - To dial out, enter a 1 followed by the 10-digit phone
number of the party you wish to dial, and then the # key. If you do not wish to dial out, press the * key to return
to the conference. |
| - When you reach your desired party, press the # key to place
the caller into your conference. To cancel the dial out or hang up the caller, press the * key. |
| - After pressing the # key you can dial out
to another party by entering a 1 followed by the 10-digit phone number and the # key, or press
the * key to return to the conference. |
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| Press *22 to initiate Record on Demand |
| Use this feature to initiate, pause, delete and restart a recording
during a conference. After the conference call is complete, the moderator
will be sent an e-mail with the replay information included. Recordings are
available for playback for 30 days and are then deleted automatically. Before
using this feature, please call Customer Service (888-233-0162) to ensure the
correct e-mail address is in your moderator and conference profile. |
| How to use the *22 Record on Demand feature |
| - Press *22 to initiate the recording |
| - Press *22 and 1 to pause/un-pause the recording |
| - Press *22 and 2 to erase the previous recording and start
over (only one recording is allowed/retained per
conference) |
| *In order to comply with state and federal laws, a voice prompt
will announce to all present participants as well as any new participants entering
the call, that the call is being recorded |
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| Press *31 to enable/disable the Private Security PIN feature |
| Use this feature to add an additional level of security to your
conference. When the *31 Private Security PIN feature is turned on, a
completely private security PIN controlled by each moderator for each call,
is required by all participants to enter the conference. Once enabled, the
moderator will be prompted to enter a conference-specific security code at
the beginning of each call that must then be entered by all of the participants
in order to access the conference. For first time use it is recommended that the moderator dial in early to the conference to enable the PIN feature before the call. |
| How to use the *31 Private Security PIN feature |
| - After you enter the conference, press *31. You will
be prompted to enter a PIN (1 to 15 digits) chosen by you,
followed by the # key. Once a PIN has been entered, participants will not
be able to enter the conference without entering the correct PIN. |
| - Once the *31 PIN feature has been enabled, every time the moderator enters the
conference he/she will be prompted to enter a security code for the
conference. The PIN can be different for each conference call, it does
not have to be the same PIN used to activate the *31 feature.
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| - If the moderator does not want to use the PIN once it is enabled,
the moderator can press * to begin the conference without a security code,
or once inside the conference, press *31 to disable the PIN feature. |
| - If the moderator intends to use the *31 Private Security PIN, he/she
should communicate to all participants the toll-free number, the
participant passcode and the Private Security PIN that the moderator intends
to use for the call. |
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| Press *32 to enable/disable the Conference Introduction feature |
| Use this feature to record and enable a personalized introduction to
your conference. The introduction will be played after the conference
greeting and other feature prompts, and before the participant is allowed
to enter the conference. This is not a welcome prompt. The moderator
may re-record or disable this introduction at any time. Only one introduction
is allowed per conference and the maximum length of the introduction is 20 seconds.
After recorded, the introduction will play on all future calls until it is either
recorded over or disabled by the moderator. For first time use, it is recommended that the
moderator dial-in early to the conference to record their introduction. Participants already in
the conference before this feature is enabled will not hear the introduction. |
| How to use the *32 Conference Introduction feature |
| - Once inside the conference, press *32 to activate the conference introduction prompts. |
| - Press 1 to record your conference introduction |
| - Press 2 to delete your introduction |
| - Press 3 to listen to your introduction |
| - Press * to return to your conference |
| Useful Hints |
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| What to do if you have questions, need to change features, or need to schedule a different kind of conference call |
| Call our 24/7 customer service number at 888-233-0162. |
| What to do if you have static on the line during a conference call |
| The most common source of static is a participant bringing it in on their line.
To find out if this is the case, the moderator should press *96 to mute all participant
lines. If the static goes away a participant is bringing the static on their
line. Have each participant un-mute their own lines individually by pressing *6
to find out whose line it is. If the static still exists, press *0 to reach an
operator to assist you. |
| What to do if everyone has music on hold and is unable to get into a conference |
| If this is the case, no one has signed in as the moderator. The moderator should
hang up and dial again making sure to enter the moderator passcode. |
| What to do if you have a participant dialing from outside the U.S.* |
Give the participant the international dial-in number for your conference. The participant will have to dial the international direct dialing prefix for the country they are calling from, plus the United States country code 1 and then the 10 digit international dial-in number. They would dial the international dial-in number just as they would any U.S. phone number from their location. For participants in Canada, give them the international dial-in as some toll free numbers do not work in Canada. Canadian callers only have to dial the 1 plus the ten digit phone number.
For example, a participant dialing from Poland should dial 001 719 955 5555 if the international dial-in number is 719-955-5555.
* This does not apply when using Soundpath Global Conferencing Services. If you have a Soundpath Global Conferencing account, please visit www.soundpathconferencing.com/global.html to view your access numbers.
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| What to do if you want an additional level of security for a conference call |
| - Consider using the *94 feature to lock the conference. |
| - Consider using the *31 Private Security PIN feature
to require all participants to enter an additional code to access the conference. |
| - Consider setting up a one time scheduled ready conference, with unique dial-ins and passcodes.
To set up a scheduled ready conference at no additional charge, call customer service
at 888-233-0162. Please call at least two hours in advance of the scheduled call time. |
| What to do if you are tired of entering the same client/matter numbers
for repeating conference calls |
| Consider setting up a conference with client and matter numbers hard-coded.
This will automatically apply your client and matter numbers to the calls without
having to manually enter them. Call customer service at 888-233-0162 if you would
like to set up an a hard-coded conference at no additional charge. |
| What to do if you do not have client/matter numbers for a call |
| Contact your administrator or billing department for internal billing numbers. |
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